u777u Privacy Policy
Your personal information is completely safe with us — find out how u777u collects, uses, and protects your data.
Table of Contents
Introduction
u777u is a trusted online betting and casino platform for Bengali-speaking players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") describes how u777u collects, uses, stores, and where necessary shares your personal information with third parties.
By using this platform, creating an account, or using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.
This Policy supplements u777u's Terms and Conditions and should be read together with that document. In the event of any conflict, this Privacy Policy will apply.
This Policy applies only to the u777u platform and its associated services. We are not responsible for the privacy policies of third-party websites or apps.
Information Collection
u777u may collect information about you in several ways. Details are provided below:
2.1 Information You Provide Directly
- At account registration: full name, date of birth, national identity card number (if applicable), email address, and your chosen password.
- During identity verification (KYC): a photo or scan of a government-issued identity document, proof of address, and a selfie or photograph.
- During financial transactions: bKash, Nagad, Rocket, or bank transfer details — such as mobile number or account information.
- When contacting customer support: any information provided via live chat or email.
- Information voluntarily provided when participating in promotions and surveys.
2.2 Automatically Collected Information
- Device information: IP address, browser type and version, operating system, and device identifier.
- Usage information: which pages you visited and for how long, which games you played, and when you logged in to the platform.
- Transaction history: deposits, withdrawals, bonus claims, and betting records.
- Information collected from cookies and similar tracking technologies (see Section 6 for details).
2.3 Information Received from Third Parties
- Verified information received from identity verification service providers.
- Transaction confirmation information from payment processing providers.
- Risk assessment information from fraud prevention service providers.
Purpose of Using Information
u777u uses your information for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account. To confirm your identity and keep your account secure.
- Service Delivery: To operate all platform services including betting, gaming, deposits, and withdrawals.
- Legal Compliance: To comply with applicable laws and regulations, including fraud prevention, anti-money laundering (AML), and identity verification.
- Customer Support: To resolve your questions, complaints, and requests, and to provide 24/7 live chat support.
- Bonuses and Promotions: To verify your eligibility and provide relevant offers and bonuses.
- Platform Improvement: For analytical work to improve the quality of our services and user experience.
- Responsible Gambling: To monitor playing patterns and help identify and prevent potentially problematic behaviour.
- Communications: To send important service-related updates, policy changes, and security alerts.
We do not use your personal information for marketing or third-party commercial purposes without your consent.
Information Storage and Security
4.1 Retention Period
u777u retains your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
4.2 Security Measures
To protect your information from unauthorised access, alteration, disclosure, or destruction, u777u has put in place the following technical and organisational measures:
- SSL Encryption: All data transmissions are secured with SSL/TLS encryption.
- Encrypted Database: Stored sensitive information is protected using industry-standard encryption technology.
- Access Controls: Only authorised staff can access the relevant data, and all access is logged.
- Regular Security Audits: Our system security is regularly tested and updated by specialists.
- Two-Factor Authentication: An additional verification layer is used to protect accounts.
- Firewall and Intrusion Detection: Modern technology is deployed to protect against external attacks.
However, no method of transmitting information over the internet or electronic storage is completely secure. We make every effort to protect your data, but if a security breach occurs, we will notify affected users without delay.
Sharing Information with Third Parties
u777u does not sell your personal information. However, in certain circumstances and for legitimate purposes, information may be shared with the third parties listed below:
5.1 Service Provider Partners
We work with trusted third parties to provide the following services:
- Payment processing: to complete transactions with bKash, Nagad, Rocket, and banking partners.
- Identity verification: with specialist providers to complete the KYC process.
- Fraud prevention: to ensure the security of accounts.
- Game providers: content providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
- Technology and hosting service providers.
These partners receive only the information necessary to provide their specific services and are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
We may be legally required to disclose information in the following circumstances:
- In response to a lawful order or investigation by a law enforcement authority.
- As part of a court order or other legal process.
- At the request of a regulatory authority in connection with the prevention of financial crime or fraud.
- Where necessary to protect the rights, property, or safety of us or other users.
5.3 Business Transfers
In the event of a business merger, acquisition, or sale of assets, user information may form part of the transferred assets. We will notify you in advance of any such situation.
Cookie Policy
The u777u website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
6.1 Types of Cookies We Use
- Essential Cookies: Essential for the core functionality of the platform — storing login sessions, security, and language preferences. Without these, the service will not function properly.
- Functionality Cookies: Used to remember your preferences and usage patterns, making your experience more personalised.
- Analytics Cookies: Collect anonymous data to help us understand site performance and usage patterns, which helps us improve our services.
6.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling essential cookies may prevent you from using certain important features of the platform.
Your Rights
u777u provides its users with the following rights over their personal information:
- Right to Access: You have the right to know what information we have collected about you and to receive a copy of that information.
- Right to Rectification: You have the right to request correction of any incomplete or inaccurate information held about you.
- Right to Erasure: In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained for legal reasons.
- Right to Object to Processing: You have the right to object to the processing of your information on specific grounds.
- Right to Data Portability: The right to receive your information in a structured, commonly used format and to transfer it to another service.
- Right to Withdraw Consent: Where the processing of information relies on your consent, you have the right to withdraw that consent at any time.
To exercise any of the above rights, contact us at [email protected]. We will endeavour to respond to your request within 30 working days.
No request will be processed without confirming your identity. This is necessary for the security of your account.
Protection of Minors
u777u is a platform intended for adults only. Our services are for persons aged 21 or over. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that information about a minor has been collected by mistake, we will delete that information immediately and close the associated account. If you believe a minor is using our platform, please notify us immediately at [email protected].
For more information about responsible gambling, please visit our Responsible Gaming page.
Policy Changes
u777u reserves the right to update this Privacy Policy from time to time. Any significant changes will be published on this page and the "Last Updated" date at the top of the page will be changed.
For important changes, we will send a notification to your registered email address. Continued use of the platform after changes have been made will be considered acceptance of the new policy.
We therefore recommend that you visit this page regularly to stay informed of the latest information. If you have any questions about this Policy, please do not hesitate to contact us.
Contact
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:
Please submit any privacy complaints or data access requests by email. We will verify your identity before processing the request.